FAQ

Our Frequently Asked Questions

STIMULI

  • Do you have a list of referrals/reviews?

    We are happy to share our list of referrals/reviews and help with resources.

  • Do you provide a television?

    You can bring your TV from home if you like.

  • Are there computers or tablets she can use? Are they monitored so my loved one won't get scammed? Do you have a printer?

    We will have tablets that can be used, and we have the team to help. We have software on our provided electronics to prevent viruses and hacking.

  • Is there public and/or secure Wi-Fi access available?

    Yes, we will have Wi-Fi available for residents and family.

  • Does my loved one's room have cable, and is it included in the monthly cost?

    Yes, basic cable is included in the rent.

  • Do they provide a wall clock, TV or any personal care products?

    All furnishings come from home, to make it feel like home.

HEALTH AND SAFETY

  • Do you have resources that can help us?

    We are happy to share our list of resources.

  • Does each room have its own thermostat?

    Each apartment has its own thermostat.

  • Can they lock their door? (So only staff can enter?)

    Yes, they can lock their doors. We have the master key.

  • Are there emergency pulls throughout the room?

    Emergency pulls are by the bed and in the bathroom.

  • What are the protections to keep my parent from being abused? Or things being stolen?

    We are mandated reporters. The policies for abuse are a part of the team’s onboarding. Often with dementia things get thrown away or “lost”.

  • Do you document everything so they can check if something appears missing or is stolen?

    We do have a move in checklist, and we encourage renters insurance.

  • Can they have a safe in their apartment?

    Yes they can have a safe. Families are encouraged to not bring anything valuable, however.

  • If they become bedridden, will they have to move?

    Our license allows us to keep them with us even when they are bedridden and needs a hoyer lift. Hospice is also available. 

  • Can we use their previous therapists or doctors?

    They have the choice for their physician and therapists. We will have Bluestone Physicians come to the community.

  • Can you bring a small refrigerator?

    The kitchenette in the apartment has a small refrigerator.

  • What if he/she refuses to eat, what do you do?

    There are many reasons someone may not want to eat–type of food, smell, temperature, dining room is too crowded, etc. He may no longer know how to use utensils, so he needs finger foods. Some strategies we would use include playing his favorite music 20 minutes before eating, giving him a lemon drop (gets saliva going), making sure he can see food–contrast colors: if he loves mashed potatoes, we put them on a colored plate. We never force or argue, but set a mood for positive interaction. He may need a hand over hand help. 

 HOUSEKEEPING

  • Does someone help clean their room?

    There will be a housekeeper that will clean one time a week or as needed.

  • Does she have a closet for clothes and storage for décor items?

    There is a closet, but when deciding what to bring, less is best.

  • Can we paint or decorate their room if it is easily removed?

    Yes, feel free to decorate and paint so it feels familiar.

  • Should we label everything with his name?

    Yes! Label all clothes.

  • Is the laundering of personal clothing included?

    Yes, we do all laundry for your loved one. 

  • Is the laundering of linen included?

    Yes, we do all laundry, including bedding.

  • Are bedding and towels provided?

    Families provide the bedding and towels.

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